Contact information

Last Updated: March 12, 2026

Business Information

Legal Business Name: SIYOU Nails
Founded: 2025
Products: Handmade press-on gel nails and nail accessories

Business Addresses

Fulfillment and Returns Address

SIYOU Nails
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

Important: All returns and exchanges must be sent to the Fulfillment and Returns Address above. Contact customer service for a Return Merchandise Authorization (RMA) number before shipping any return.

Contact Details

Email: contact@siyounails.com
Website: www.siyounails.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Customer Service

Purpose: Order assistance, product questions, account support
Contact: contact@siyounails.com
Response Time: Within 24 hours during business days
Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Returns and Exchanges

Purpose: Return authorization, refund status, exchange requests
Contact: contact@siyounails.com
Response Time: Within 24 hours for return authorization
Required Information: Order number, reason for return, photos (if defective)

For full return and exchange details, see our Return and Refund Policy.

Privacy and Legal Inquiries

Privacy Requests: Data access, deletion, correction requests (CCPA and other applicable law)
Contact: contact@siyounails.com with subject line "Privacy Request"
Response Time: Within 30 days of receipt

Legal Inquiries: Terms of service, legal compliance, business inquiries
Contact: contact@siyounails.com
Response Time: Within 5 business days

Business Hours and Response Times

Standard Business Hours

  • Monday through Friday: 9:00 AM to 5:00 PM EST
  • Saturday: Closed
  • Sunday: Closed

Response Time Commitments

  • General Inquiries: Within 24 hours during business days
  • Customer Service: Within 24 hours during business days
  • Returns and Exchanges: Within 24 hours for return authorization
  • Privacy Requests: Within 30 days (or as required by law)
  • Legal Inquiries: Within 5 business days
  • Safety Concerns: Email with "URGENT" in the subject line for priority handling

Order and Shipping Information

Order Status and Tracking

  • Order confirmation email sent within 30 minutes of purchase
  • Shipping confirmation with tracking number sent within 24 hours of shipment
  • Real-time tracking available through USPS at usps.com
  • Contact customer service at contact@siyounails.com for order status updates

We ship within the United States only via USPS. Free shipping is available on all orders.

Accessibility

We are committed to making our website and services accessible to all customers. For accessibility assistance, please contact us at contact@siyounails.com.

  • TTY/TDD: Available through 711 relay service
  • Alternative Formats: Documents available in alternative formats upon request
  • Response Time: Within 5 business days for accessibility requests

Emergency Contacts

Product Safety Concerns: Email contact@siyounails.com with "URGENT" in the subject line. In the event of an adverse reaction to any product, seek medical attention immediately, then contact us.

Data Security Concerns: If you suspect unauthorized access to your account or personal data, contact us immediately at contact@siyounails.com with "SECURITY" in the subject line.

Additional Resources

Contact information last updated on March 12, 2026. For the most current contact details, please visit our website at www.siyounails.com or email contact@siyounails.com.