Shipping policy

Effective Date: October 15, 2025

Last Updated: March 12, 2026

Business Name: Camber Shops LLC d/b/a SIYOU Nails

Legal Address: 12 Tanners Drive, Wilton, CT 06897, United States

Fulfillment Address: 1572 Sussex Turnpike, Unit F, Randolph, NJ 07869, United States

1. FTC Mail Order Rule Compliance

1.1 Reasonable Basis Statement

In accordance with the Federal Trade Commission Mail Order Rule, we have a reasonable basis for all stated shipping timeframes based on:

Historical fulfillment data from our Randolph, New Jersey fulfillment center
Shipping carrier performance metrics and service level agreements
Seasonal volume analysis and capacity planning
Real-time inventory management systems

1.2 Shipping Timeframe Disclosure

All shipping estimates exclude:

Order processing time (1 to 2 business days)
Weekends and federal holidays
Weather-related carrier delays
Delivery address verification requirements

2. Shipping Options and Timeframes

2.1 Standard Shipping - USPS Ground Advantage (3 to 5 Business Days)

Cost: Varies by destination; free on orders of $35 or more
Service: USPS Ground Advantage
Coverage: All 50 US states

2.2 Priority Shipping - USPS Priority Mail (1 to 3 Business Days)

Cost: Varies by destination
Service: USPS Priority Mail
Coverage: All 50 US states

2.3 Express Shipping - USPS Priority Mail Express (1 to 2 Business Days)

Cost: Varies by destination
Service: USPS Priority Mail Express
Coverage: All 50 US states
Order Cutoff: Orders placed before 2:00 PM EST ship same day

3. Order Processing

3.1 Processing Timeline

Order Cutoff: 2:00 PM EST for same-day processing
Processing Time: 1 to 2 business days
Weekend Orders: Processed next business day
Holiday Impact: Additional processing time may apply during peak seasons

3.2 Order Confirmation and Tracking

Order confirmation email sent within 30 minutes of purchase
Shipping confirmation with tracking number sent within 24 hours of shipment
Real-time tracking available through USPS at usps.com

4. Geographic Coverage and Hazardous Materials Restrictions

4.1 Shipping Locations

We Currently Ship To:

All 50 United States
Washington D.C.
US Military addresses (APO/FPO) with extended timeframes

We Do Not Currently Ship To:

International addresses
US territories (Puerto Rico, Virgin Islands, Guam)
PO Boxes for express and overnight shipping

4.2 Hazardous Materials Shipping Compliance

Press-on nail products containing flammable materials are subject to special shipping requirements:

Ground Transportation Only: Products with flammable adhesives, nail glues, or polish removers must ship by ground
USPS Publication 52 Compliance: Proper hazmat packaging and "Surface Transportation Only" labeling as required
No Air Shipping: Products containing flammable solvents (including acetone, ethyl acetate, and toluene) are restricted from air transport
International Shipping: Not available due to hazmat classification restrictions

5. Shipping Delays and FTC Compliance

5.1 Delay Notification Process

If we cannot ship your order within the stated timeframe, we will:

Send an email notification as soon as the delay is identified
Provide a clear explanation of the delay reason and a revised expected ship date
Offer you the option to consent to the delay or cancel your order for a full refund

If you do not respond to a delay notification within 30 days, your order will be automatically canceled and a full refund will be issued.

5.2 Common Delay Causes

Weather Events: Severe weather affecting carrier operations
Carrier Delays: Transportation disruptions beyond our control
Inventory Issues: Unexpected stock depletion or supplier delays
Peak Seasons: High order volume during holidays
Address Issues: Delivery address verification or access problems

6. Delivery

6.1 Delivery Confirmation

Signature may be required for orders over $100
Delivery confirmation tracking is available for all shipments

6.2 Delivery Issues

Failed Delivery Attempts: The carrier will make multiple delivery attempts. If delivery fails, the package may be held at a local facility for pickup or redelivery may be scheduled through the carrier.

Lost or Missing Packages: An investigation will be initiated if your package has not been delivered within 7 business days past the expected delivery date. A replacement or refund will be provided for confirmed lost packages.

6.3 Estimated Delivery Timeframes by Region (USPS Ground Advantage from New Jersey)

East Coast: 2 to 4 business days
Central US: 3 to 5 business days
West Coast: 4 to 6 business days
Alaska and Hawaii: 6 to 10 business days

7. Returns Shipping

For returns and exchanges, please see our Return and Refund Policy.

Customer is responsible for return shipping costs for standard returns
Prepaid return labels are available for purchase at $6.95
Free return shipping is provided for defective items

Returns Ship To:
Camber Shops LLC - Returns Department
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

8. Holiday and Special Event Shipping

8.1 Holiday Order Deadlines

Christmas Delivery: Order by December 20 using express shipping
Valentine's Day: Order by February 12 using standard shipping
Mother's Day: Order by the second Saturday in May using express shipping

8.2 No-Shipment Dates

No shipping on December 25 or January 1
Limited processing on December 24 and December 31

9. Contact Information

Shipping Inquiries
Camber Shops LLC d/b/a SIYOU Nails
Legal Address:
12 Tanners Drive
Wilton, CT 06897
United States

Fulfillment Address:
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

Email: info@siyounails.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Response Time: Within 24 hours during business days

This Shipping Policy complies with the FTC Mail Order Rule and was last updated on March 12, 2026. We maintain documentation supporting all stated shipping timeframes and commit to transparent communication regarding any delays.