Return & Exchange Policy

Effective Date: October 15, 2025

Last Updated: March 12, 2026

Business Name: Camber Shops LLC d/b/a SIYOU Nails

Legal Address: 12 Tanners Drive, Wilton, CT 06897, United States

Fulfillment and Returns Address: 1572 Sussex Turnpike, Unit F, Randolph, NJ 07869, United States

Email: info@siyounails.com

1. Return Policy Overview

We want you to be completely satisfied with your SIYOU Nails purchase. If you are not happy with your order, we offer returns within 30 days of delivery, subject to the conditions outlined below.

1.1 Return Window

  • 30-day return period from the date of delivery
  • Returns must be initiated within this timeframe
  • Late returns may be declined at our discretion

1.2 Product Condition Requirements

For hygiene and safety reasons, all returned items must be:

  • Unopened and unused in original packaging
  • In original condition with all accessories and documentation
  • Free from damage not caused by manufacturing defects
  • Sealed packaging intact to ensure product safety

2. Non-Returnable Items

2.1 Hygiene and Safety Restrictions

The following items cannot be returned for health and safety reasons:

  • Opened nail products (press-on nails, adhesives, removers)
  • Used or applied products
  • Limited edition or discontinued items (reviewed on a case-by-case basis)

2.2 Special Circumstances

  • Gift purchases: The original purchaser must initiate the return
  • Sale items: Final sale items are non-returnable and will be clearly marked as such at the time of purchase
  • Promotional items: Free gifts included with a purchase must be returned with the original order

3. Return Process

3.1 How to Initiate a Return

  1. Contact Customer Service
    • Email: info@siyounails.com
    • Provide your order number and reason for the return
    • Include photos if the product is damaged or defective
  2. Receive Return Authorization
    • We will provide a Return Merchandise Authorization (RMA) number
    • Return instructions and the shipping address will be provided
    • The return must be shipped within 5 business days of receiving authorization
  3. Package and Ship
    • Write the RMA number clearly on the exterior of the package
    • Use original packaging when possible
    • Include a copy of your order confirmation or packing slip
    • Ship to the Returns Address provided in your return authorization

Returns Ship To:
Camber Shops LLC - Returns Department
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

3.2 Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer's responsibility for standard returns
  • Prepaid Labels: Available for purchase at $6.95
  • Defective Items: We provide free return shipping for products with manufacturing defects
  • Tracking Required: Use a carrier with tracking and delivery confirmation
  • Insurance Recommended: For returns with a value over $75

4. Refund Process

4.1 Refund Timeline

  • Inspection: 1 to 2 business days after we receive your return
  • Refund Processing: 3 to 5 business days after approval
  • Bank Processing: 5 to 10 business days (varies by financial institution)
  • Total Time: Approximately 7 to 15 business days from when we receive your return

4.2 Refund Method

  • Original Payment Method: Refunds are issued to the original form of payment
  • Credit Cards: Refund will appear as a credit on your statement
  • PayPal: Refund processed through the PayPal system
  • Gift Cards: Store credit issued for purchases made with a gift card

4.3 Refund Amount

  • Product Cost: Full product price refunded for approved returns
  • Original Shipping: Non-refundable unless the order was defective or shipped incorrectly by us
  • Return Shipping: Customer responsibility and not refunded for standard returns

5. Exchanges

5.1 Exchange Policy

  • Size Exchanges: Available subject to inventory availability
  • Color Exchanges: Treated as a return plus a new purchase
  • Style Exchanges: Not available; must be processed as a return
  • Defective Exchanges: Expedited processing for confirmed manufacturing defects

5.2 Exchange Process

  1. Contact customer service for exchange authorization
  2. Return the original item following the return process above
  3. Place a new order for the desired item
  4. The new order ships separately with standard shipping charges
  5. The original order is refunded after return inspection is complete

6. Defective or Damaged Items

6.1 Manufacturing Defects

  • Contact Us Promptly: Report defects within 7 days of delivery
  • Photo Documentation: Provide clear photos of the defective product
  • Free Return Shipping: We cover all return shipping costs for defective products
  • Priority Processing: Expedited refund or replacement
  • Full Refund: Product cost plus original shipping charges refunded

6.2 Shipping Damage

  • Document Damage: Take photos of the damaged packaging and product immediately upon receipt
  • Carrier Claim: We will file a claim with the shipping carrier on your behalf
  • Replacement: A replacement product will be shipped while the carrier claim is processed
  • No Return Required: Please keep the damaged product for potential carrier inspection

7. Special Situations

7.1 Incorrect Items Shipped

  • Our Error: We cover all costs for incorrect shipments
  • Free Return Shipping: Prepaid label provided immediately
  • Expedited Replacement: Correct item shipped with priority
  • Shipping Refund: Original shipping charges refunded

7.2 Missing Items

  • Report Within 48 Hours: Contact us immediately for missing items from your order
  • Investigation: We will investigate with the shipping carrier
  • Resolution: Replacement or refund processed promptly upon confirmation

7.3 Late Delivery

  • Return Window: Starts from the actual delivery date, not the estimated delivery date
  • Holiday Orders: Extended return windows may apply during peak seasons
  • Extenuating Circumstances: Reviewed on a case-by-case basis

8. Return Inspection Process

  • Condition Assessment: All returns are inspected for condition and completeness
  • Approved Returns: Full refund processed as outlined above
  • Rejected Returns: Item returned to the customer at their expense with explanation
  • Notification: Email sent with inspection results and next steps

9. Restocking Fees

9.1 When Restocking Fees Apply

  • Opened Products: 25% restocking fee may apply for opened but unused items
  • Missing Components: Fee applied for incomplete returns
  • Damaged Packaging: Fee may apply for returns with damaged original packaging

9.2 Restocking Fee Exemptions

  • Defective or damaged products
  • Incorrect items shipped by us
  • Products arriving late due to carrier-caused shipping delays

10. Contact Information

Returns Department
Camber Shops LLC d/b/a SIYOU Nails
Legal Address:
12 Tanners Drive
Wilton, CT 06897
United States

Fulfillment and Returns Address:
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

Email: info@siyounails.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

This Return and Refund Policy was last updated on March 12, 2026. We reserve the right to update this policy to reflect changes in business practices or legal requirements. Continued use of our services after policy updates constitutes acceptance of the changes.