Refund policy

Effective Date: October 15, 2025

Last Updated: September 8, 2026

Legal Business Operator: Camber Shops LLC
Brand: SIYOU Nails

Fulfillment and Returns Address: 1572 Sussex Turnpike, Unit F, Randolph, NJ 07869, United States

Email: contact@siyounails.com
Phone: (908) 739-6958

1. Return Policy Overview

We want you to be completely satisfied with your SIYOU Nails purchase. If you are not happy with your order, we offer returns within 30 days of delivery, subject to the conditions outlined below — and if your set does not fit, our Fit Guarantee (Section 5.1) exchanges it free.

1.1 Return Window

  • 30-day return period from the date of delivery
  • Returns must be initiated within this timeframe
  • Late returns may be declined at our discretion

1.2 Product Condition Requirements

For hygiene and safety reasons, all returned items must be:

  • Unopened and unused in original packaging
  • In original condition with all accessories and documentation
  • Free from damage not caused by manufacturing defects
  • Sealed packaging intact to ensure product safety

Exception — sizing: a nail set that has been opened only to check the fit (pressed on dry or with an adhesive tab, not glued) is eligible for a free size exchange under Section 5.1, the SIYOU Fit Guarantee.

2. Non-Returnable Items

2.1 Hygiene and Safety Restrictions

The following items cannot be returned for health and safety reasons:

  • Opened adhesives, nail glue, removers and prep tools
  • Press-on nail sets that have been glued on, worn, filed or otherwise altered (sets opened only to check fit are covered by the Fit Guarantee in Section 5.1)
  • Limited edition or discontinued items (reviewed on a case-by-case basis)

2.2 Special Circumstances

  • Gift purchases: The original purchaser must initiate the return
  • Sale items: Final sale items are non-returnable and will be clearly marked as such at the time of purchase
  • Promotional items: Free gifts included with a purchase must be returned with the original order

3. Return Process

3.1 How to Initiate a Return

  1. Contact Customer Service
  2. Receive Return Authorization
    • We will provide a Return Merchandise Authorization (RMA) number
    • Return instructions and the shipping address will be provided
    • The return must be shipped within 5 business days of receiving authorization
  3. Package and Ship
    • Write the RMA number clearly on the exterior of the package
    • Use original packaging when possible
    • Include a copy of your order confirmation or packing slip
    • Ship to the Returns Address provided in your return authorization

Returns Ship To:
SIYOU Nails - Returns Department
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

3.2 Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer's responsibility for standard returns
  • Prepaid Labels: Available for purchase at $6.95
  • Defective Items: We provide free return shipping for products with manufacturing defects
  • Tracking Required: Use a carrier with tracking and delivery confirmation
  • Insurance Recommended: For returns with a value over $75

4. Refund Process

4.1 Refund Timeline

  • Inspection: 1 to 2 business days after we receive your return
  • Refund Processing: 3 to 5 business days after approval
  • Bank Processing: 5 to 10 business days (varies by financial institution)

4.2 Refund Method

  • Original Payment Method: Refunds are issued to the original form of payment
  • Credit Cards: Refund will appear as a credit on your statement
  • PayPal: Refund processed through the PayPal system
  • Gift Cards: Store credit issued for purchases made with a gift card

4.3 Refund Amount

  • Product Cost: Full product price refunded for approved returns, except as set out in Section 9
  • Original Shipping: Non-refundable unless the order was defective or shipped incorrectly by us
  • Return Shipping: Customer responsibility and not refunded for standard returns

5. Exchanges

5.1 SIYOU Fit Guarantee (Size Exchanges)

Every SIYOU set ships in a single size — Small, Medium or Large — rather than a spread of sizes in one box. If your set does not fit, we will fix it at no cost to you.

  • Window: Contact us within 14 days of delivery
  • Condition: The set must not have been glued on, worn, filed or altered. Check fit first by pressing each nail on dry, or with one of the included adhesive tabs, before using liquid glue
  • What to send us: Email contact@siyounails.com with your order number, the size you received, and a photo of the ill-fitting nail held against your natural nail. Tell us which fingers do not fit. If you are unsure of the right size, we will help you measure using our size guide
  • What we send you, free of charge — your choice:
    • A full replacement set in the same design in the corrected size, or
    • Replacement nails for only the fingers that do not fit, in the size you need (for example, two ring-finger nails one size up)
  • Shipping: Replacement nails ship free by USPS Ground Advantage. Standard processing time (1 to 2 business days) applies
  • Returning the original set: We will email you a prepaid return label at no cost to you — the $6.95 label fee in Section 3.2 applies to standard returns, not to Fit Guarantee exchanges. Please post the original set within 5 business days of receiving it. Your replacement is dispatched as soon as USPS scans the return — you do not have to wait for it to reach us. Exchanged sets are never restocked or resold
  • Limits: One Fit Guarantee exchange per set purchased. If the second size still does not fit, we will work with you on a case-by-case basis, which may include a refund. The Fit Guarantee does not cover sets that have been glued on or worn, custom or personalized sets, or requests made more than 14 days after delivery

5.2 Color and Style Exchanges

  • Treated as a return plus a new purchase, subject to the unopened condition in Section 1.2
  • Contact customer service for a Return Merchandise Authorization, return the original item following Section 3, and place a new order for the item you want
  • The new order ships separately; the original order is refunded after return inspection is complete

5.3 Defective Exchanges

Expedited processing for confirmed manufacturing defects — see Section 6.

6. Defective or Damaged Items

6.1 Manufacturing Defects

  • Contact Us Promptly: Report defects within 7 days of delivery
  • Photo Documentation: Provide clear photos of the defective product
  • Free Return Shipping: We cover all return shipping costs for defective products
  • Priority Processing: Expedited refund or replacement
  • Full Refund: Product cost plus original shipping charges refunded

6.2 Shipping Damage

  • Document Damage: Take photos of the damaged packaging and product immediately upon receipt
  • Carrier Claim: We will file a claim with the shipping carrier on your behalf
  • Replacement: A replacement product will be shipped while the carrier claim is processed
  • No Return Required: Please keep the damaged product for potential carrier inspection

7. Special Situations

7.1 Incorrect Items Shipped

  • Our Error: We cover all costs for incorrect shipments
  • Free Return Shipping: Prepaid label provided immediately
  • Expedited Replacement: Correct item shipped with priority
  • Shipping Refund: Original shipping charges refunded

7.2 Missing Items

  • Report Within 48 Hours: Contact us immediately for missing items from your order
  • Investigation: We will investigate with the shipping carrier
  • Resolution: Replacement or refund processed promptly upon confirmation

7.3 Late Delivery

  • Return Window: Starts from the actual delivery date, not the estimated delivery date
  • Holiday Orders: Extended return windows may apply during peak seasons
  • Extenuating Circumstances: Reviewed on a case-by-case basis

8. Return Inspection Process

  • Condition Assessment: All returns are inspected for condition and completeness
  • Approved Returns: Full refund processed as outlined above, except as set out in Section 9
  • Rejected Returns: Item returned to the customer at their expense with explanation
  • Notification: Email sent with inspection results and next steps

9. Restocking Fees

SIYOU Nails does not charge restocking fees. Approved returns are refunded in full under Section 4, and Fit Guarantee exchanges under Section 5.1 are free.

A return that is missing components, has significant damage to the original packaging, or otherwise fails the condition requirements in Section 1.2 is handled under Section 8 (Return Inspection Process): we may decline it, or approve it for a partial refund reflecting the reduced resale value of the item. We do not charge a separate restocking fee in either case.

10. Contact Information

Returns Department
SIYOU Nails
Fulfillment and Returns Address:
1572 Sussex Turnpike, Unit F
Randolph, NJ 07869
United States

Email: contact@siyounails.com
Phone: (908) 739-6958
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

This Return and Refund Policy was last updated on September 8, 2026. We reserve the right to update this policy to reflect changes in business practices or legal requirements. Continued use of our services after policy updates constitutes acceptance of the changes.